At AllBeauty, customer satisfaction is our priority. This policy outlines the process for cancellations, returns, and refunds to ensure a smooth and hassle-free experience for you.

1.  Order Cancellation

Before Shipping

  • You can cancel your order anytime before it is shipped by logging into your account and navigating to the Orders section or by contacting our Customer Support at help@allbeauty.in or +91-9974621218.
  • If the order is successfully cancelled before shipping, a full refund will be initiated.

After Shipping

  • If your order has already been shipped, cancellation is not possible. However, you can refuse delivery of the package. Once the package is returned to us, a refund will be processed after deducting applicable shipping charges.

2. Return Policy

We accept returns under the following conditions:

Eligibility for Returns

  • Returns are accepted only for products that are:
    • Delivered in a damaged or defective condition.
    • Incorrect items received (e.g., wrong product, size, or quantity).
    • Products with manufacturing defects.

Non-Returnable Items

  • Due to hygiene reasons, the following items are non-returnable:
    • Skincare, makeup, and personal care products.
    • Products that have been used, opened, or tampered with.
    • Items purchased during sales, offers, or promotions (unless defective).

Return Timeframe

  • Returns must be initiated within 7 days of delivery. Any requests made after this period will not be accepted.

Return Process

  1. Contact us at help@allbeauty.in or +91-9974621218 to initiate the return.
  2. Share the order details, product issue, and any supporting photos.
  3. Once your return request is approved, we will arrange a reverse pickup (subject to service availability). If a reverse pickup is not possible, you may need to ship the product to our warehouse.
  4. Upon receipt and inspection of the returned product, we will process your refund.

3. Refund Policy

Refund Modes

  • Refunds will be processed via the original payment method or to your bank account/wallet as per your preference.

Refund Timelines

  • Refunds will be initiated within 7-10 business days after the returned product passes the quality check.
  • For COD orders, refunds will be transferred to your bank account after the return is approved. You will be asked to provide your bank details.

Deductions (if any)

  • Shipping fees, COD charges, or return courier costs (if applicable) will be deducted from the refund amount in cases of non-defective product returns or order cancellations post-shipping.

4. Exchange Policy

  • Exchanges are currently not available. You may return the incorrect/damaged item and place a new order for the desired product.

5. Important Notes

  • Products must be returned in their original packaging with all seals, labels, and accessories intact.
  • Refunds or replacements will not be processed for items that are returned in a damaged, used, or tampered condition.
  • If the product is deemed ineligible for return or refund upon inspection, it will be sent back to you at your cost.

Contact Us
If you have any questions or need further assistance with cancellations, returns, or refunds, feel free to reach out:

Our team is here to help, Monday to Saturday, 10:00 AM to 5:00 PM.

Thank you for choosing AllBeauty! We’re dedicated to providing you with the best shopping experience.